Shipping policy

Raco Management Company Ltd. Shipping Policy

Raco Management Company Ltd. ships OEM rust-free southern truck parts throughout Canada. Shipping methods, costs, and delivery options vary depending on the product’s size, weight, and destination.

Truck Boxes/Truck Beds

Truck boxes/truck beds are generally shipped to the freight carrier’s nearest available depot for customer pickup.

Delivery directly to a customer’s residential or commercial property may be arranged only if:

•⁠  ⁠The property is accessible by tractor-trailer, with sufficient space for safe entry, unloading, and exit.
•⁠  ⁠The customer has a forklift or other suitable equipment capable of safely unloading the truck box.
•⁠  ⁠Delivery arrangements have been confirmed with Raco and the freight carrier before shipment.

Customers must disclose any access restrictions before shipping is arranged. Do not assume that the driver will provide unloading equipment or that liftgate service is available for truck boxes.

For depot pickup, customers are responsible for arranging a suitable vehicle or trailer and securing the product for transportation from the depot.

*Doors, Fenders, Bumpers & Tailgates*

Doors, fenders, bumpers, tailgates, and tail lights can be delivered to residential or commercial addresses, subject to carrier availability and accessibility.

Depending on the shipment, these products may travel by parcel or freight carrier. Customers must advise Raco before shipment if liftgate service or other delivery assistance is required. Additional charges may apply.

Shipping Costs & Quotes

Shipping costs depend on:

•⁠  ⁠Product dimensions and weight
•⁠  ⁠Delivery location
•⁠  ⁠Residential, commercial, or depot delivery
•⁠  ⁠Property access and unloading requirements
•⁠  ⁠Liftgate service or other special delivery needs

Shipping rates may be available at checkout. Where a rate cannot be calculated, or special arrangements are required, please contact Raco for a shipping quote before purchasing.

Any changes to the delivery address or services requested after shipping has been arranged may result in additional charges.

Shipping Locations

We ship throughout Canada. Customers in remote or difficult-to-service areas should contact us before purchasing to confirm delivery options and pricing.

Processing & Transit Times

Processing and transit times vary depending on the product, destination, and carrier. Large freight shipments may require additional preparation and handling time.

Delivery dates are estimates and are not guaranteed. Weather, carrier schedules, and other circumstances may cause delays. Available tracking or shipment information will be provided once shipping has been arranged.

Delivery Inspection & Shipping Damage

Customers must inspect the packaging and any accessible parts of the product upon delivery or depot pickup, before signing the delivery receipt. Look for torn wrapping, crushed packaging, punctures, dents, shifting, or any other signs of damage.

If anything looks damaged or unusual:

•⁠  ⁠Take clear photos and videos immediately, showing the packaging, the entire shipment, and close-ups of any suspected damage.
•⁠  ⁠Ask the driver or depot staff to record the damage and clearly note it on the delivery receipt before signing. Do not sign that the shipment arrived in good condition if damage is visible.
•⁠  ⁠Keep all packaging and shipping materials until the issue has been reviewed.
•⁠  ⁠Contact Raco as soon as possible with your order details, photos, videos, and a copy of the delivery receipt.

If damage is discovered after unpacking, stop unpacking as needed to document it, retain the packaging, and notify Raco promptly. If severe damage is visible at delivery, contact Raco before accepting the shipment whenever possible.

*Raco is not responsible for damage caused by the freight carrier or by customer handling or unloading, to the extent permitted by applicable law.* Carrier-caused damage must be documented for the freight claim process. Raco will assist with that process where applicable, but claim approval and compensation are subject to the carrier’s review and applicable requirements.

Failure to document damage at delivery or report it promptly may affect a freight claim. Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection law.

Contact Us

For shipping quotes, delivery arrangements, or assistance with shipping damage, contact:

Raco Management Company Ltd.
Phone: 1 (902) 895-5192
Email: [racomankam@gmail.com](mailto:racomankam@gmail.com)